FAQ

Have any questions, please feel free to contact us [email protected]

Shopping

What is Dakimakura?

A dakimakura (抱き枕) is a type of large pillow from Japan. The word is often translated to English as body pillow. A dakimakura is available in three main sizes, 150, 160 or 180 cm (59, 63 or 70.8 in) in length with a 50 cm or 60 cm (20 or 23.6 in) width (100 cm (39 in) circumference).

Why Buy A Dakimakura?

Dakimakura (Anime body pillows) can satisfy the psychology of those otaku males and females who want to intimately contact their favorite characters. Some small and lovely beds decorated with pleasant and exquisite anime body pillows will be more lively, and make the users feel more warm and comfortable while sleeping.

How do I know if my order was successful?

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

What is the difference between the four fabrics?

Peach Skin, just like peach, because the fluff is shorter, almost no fluff can be seen on the surface, but human skin can perceive it, and the feel and appearance are more delicate and chic. Peach skin velvet is soft and elegant.

Plush Fabric, soft-touch, no fluff, diversified style.

2WAY and New 2WAY, they are the same, but in terms of thickness, surface smoothness, and clarity. New 2WAY is more perfect.

Payment

Can I use a different payment method?

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

Is it safe to order online?

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.

Shipping

How long does it take for home delivery?

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

Can I track my item?

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. We also ask for a mobile number so our courier can inform you of the status of your order.

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